Payment updates can be made online at our secure web page. Instructions on how to use the secure web page are in the form or email sent out by Entrust. Or return the form by email or post (postage free).
Post: Entrust, FREEPOST 264247, Private Bag 92088, Victoria Street West, Auckland
Email: payment@entrustdividend.co.nz
Please send your form ONCE only, either post or email.
Prepay customers need to provide their bank account details each time to ensure the dividend goes to the current occupant.
This is because prepay customers don’t get a power bill that needs to be updated when there is a change of occupant at an address. If the customer details aren’t updated, existing bank details could stay on the roll and go to a previous occupant if you have just moved in to a prepay property.
Requiring new bank details each time helps reduce this problem and avoids paying the wrong person.
If you have not received the email with the information, this may be because:
If you have deleted the email go to our secure web page and use the Lost Instructions button to arrange for the email to be re-sent.
You will have been sent a form in the post because your email address was not included in the roll sent to us by your electricity retailer or it bounced. You can follow the instructions on the form to go online, or just fill in and return the form. For the future, update of give your email address to your electricity retailer so they can send it to us next time and you can receive the information via email.
It will be because you have more than one power connection. You will notice they have different ICPs or reference details. We weren't able to join these up and send you a consolidated email or form, so you need to provide payment details for each one.
Yes. Just call us on 0800 4 ENTRUST (0800 436 878).
These details came from your electricity retailer. They should be the same as what’s on your power bill. If they’re not right, you need to ask your electricity retailer to fix them.
TOP TIP: Check the name on your power bill is the same as your bank account so it is easy to bank your dividend.
The only details you can update with Entrust are your payment details. If you need to update your name, address or email address, you need to do so with your electricity retailer.
If the name on the dividend belongs to someone else, but you were the power account holder on 12 August 2026, you can apply to have the dividend reissued in your name. You will need to send us a copy of your ID and a copy of your power bill (or tenancy agreement if you are a prepay customer with Globug or Wise) covering the roll date of 12 August 2026.
You can do this on the secure web page by selecting the option for Payment to a Different Name.
Or, if you have been sent a form in the post you can photograph or scan the form (and other documents) and email it back to:
payment@entrustdividend.co.nz
You can send it back by post to: Entrust Dividend, FREEPOST 264247, Private Bag 92088, Victoria Street West, Auckland. You don’t need a stamp.
If you weren’t the customer on 12 August 2026, please forward the letter to the previous occupier or write ‘Gone No Address” on the envelope and post it back to us.
That's so you can have the dividend paid as a direct credit to your bank account. We have to pay the person/s named on the power bill. If the name on your power bill is not exactly the same as your bank account, we may need to request additional information from you before we can accept your payment instructions.
We have to pay the dividend to the customer as named on the toll that we get from the electricity retailers. So the name has to be fixed with the electricity retailer then they will give us the correct details.
If the dividend letter is addressed to the previous occupiers, please forward it to them if you know their new address. If you don’t know their address, please return it to FREEPOST 264247, Private Bag 92088, Victoria Street West, Auckland 1141.
Or if the person whose name is on the dividend letter has moved out and you were paying the power bill on 12 August 2026 you can apply to have the dividend reissued in your name.
If the dividend letter has your previous name and this has changed due to marriage or divorce, if the power account is still in your old name, the dividend may be reissued to your correct name, however copies of relevant documents will be required. Use the ‘Payment to a different name’ section of the form or secure web page to apply for this.
If the dividend letter is addressed to someone who is deceased, if the estate is still being used by the person’s family, the dividend may be reissued to the estate of the deceased person, however copies of relevant documents will be required. Use the ‘Payment to a different name’ section of the form or secure web page to apply for this.
The last date to request the dividend to be paid to your power account was 7 August 2026. We can now only make payment to your bank account.
When the Entrust dividend is paid to a body corporate, Entrust is legally required to obtain signed, written instructions regarding payment.
The instruction for where to pay the Entrust dividend must be signed by the Chairperson of the body corporate and witnessed.
The body corporate form provides Entrust with the specific instruction and signatures required to ensure payment to the designated bank account has been duly authorised.
The form only needs to be correctly completed once. The instruction will stay in place until the body corporate revokes it. If your body corporate has not previously completed this form, it will need to be correctly filled in and signed before payment can be made.
You can print a copy of the body corporate form.
