Look out for information from Entrust in your letterbox or email inbox. Check the payment details showing on the form or email.
If the payment information is correct, do nothing. Just keep the form or email for your records.
If you need to fill in or update those details, just follow the instructions and return the information to Entrust by Friday 7 August 2026 to save delays at dividend time.
Payment updates can be made online at our secure web page. Instructions on how to use the secure web page are in the form or email sent out by Entrust. Or return the form by email or post (postage free).
Post: Entrust, FREEPOST 264247, Private Bag 92088, Victoria Street West, Auckland
Email: form@entrustdividend.co.nz
Please send your form ONCE only, either post or email.
No, Entrust only needs you to let us know if you are providing, updating or changing your payment details. So, if it's all good, you don't need to do anything.
If your payment details are incorrect, or there are no payment details on your form or email, then it is very important that you provide your payment information. Without correct payment information we will not know how to pay you at dividend time and will have to send you another form at that time. That will cause delays in getting the money to you.
If the details about your name or address are incorrect you need to let your electricity retailer know so they can update the customer details they send us at dividend time.
Prepay customers need to provide their bank account details each time to ensure the dividend goes to the current occupant.
This is because prepay customers don’t get a power bill that needs to be updated when there is a change of occupant at an address. If the customer details aren’t updated, existing bank details could stay on the roll and go to a previous occupant if you have just moved in to a prepay property.
Requiring new bank details each time helps reduce this problem and avoids paying the wrong person.
If you have not received the email with the information, this may be because:
If you have deleted the email go to our secure web page and use the Lost Instructions button to arrange for the email to be re-sent.
You will have been sent a form in the post because your email address was not included in the roll sent to us by your electricity retailer or it bounced. You can follow the instructions on the form to go online, or just fill in and return the form. For the future, update of give your email address to your electricity retailer so they can send it to us next time and you can receive the information via email.
It will be because you have more than one power connection. You will notice they have different ICPs or reference details. We weren't able to join these up and send you a consolidated email or form, so you need to provide payment details for each one.
Don't worry. If you are still eligible when we do the dividend roll later in the year, we will send you a dividend notification so you can tell us your bank account details and then we will complete your payment.
Yes, don’t worry. You’ll still receive your dividend if you’re an eligible beneficiary when the dividend roll is prepared later this year. Please note:
If your name is incorrect on the details we sent you:
The customer details we sent you were provided by your electricity retailer. They are the same as on your power bill. If those details are not correct, you will need to update them with your electricity retailer. Entrust cannot alter or update details on your power bill. Only your electricity retailer can do that.
Our records will be updated when your electricity retailer sends us the roll for the dividend later this year. The dividend will be paid to the person/s named on the power bill at that time.
If your address is incorrect on the details we sent you:
If you have recently moved and your mail has been forwarded to you, the details we sent will no longer apply to you. You do not need to do anything further.
If you have moved to an address in the Entrust District and the power account at your new address is in your name and you are still paying Vector electricity line charges, you will continue to receive the dividend. You don’t need to let us know if you’ve moved. Our records will be updated when your electricity retailer sends us the roll for the dividend later this year. If we cannot match your details, we will send you a notification at dividend time. You will need to provide your bank account details then so we can then pay you the dividend by direct credit to your bank account.
If you have moved out of the Entrust District you will no longer be eligible to receive the dividend.
These details came from your electricity retailer. They should be the same as what’s on your power bill. If they’re not right, you need to ask your electricity retailer to fix them.
TOP TIP: Check the name on your power bill is the same as your bank account so it is easy to bank your dividend.
That's so you can have the dividend paid as a direct credit to your bank account. We have to pay the person/s named on the power bill. If the name on your power bill is not exactly the same as your bank account, we may not be able to match the names and may have to send you a notification at dividend time which means it can take a bit longer to get the money.
We have to pay the dividend to the customer as named on the toll that we get from the electricity retailers. So the name has to be fixed with the electricity retailer then they will give us the correct details.
Just select the box called CREDIT YOUR POWER ACCOUNT and submit it online or send back the form.
My dividend was paid as a credit on my power account last year. Can I change that this year?
Yes. Just complete that section on the secure web page and submit or send back the form. Please note, the direct credit will be paid to the person/s named on the power bill sent by your electricity retailer. If you don't have a bank account in that name the direct credit may be declined. In that case it will be better to continue with the current arrangement and have your divided paid as a credit on your power account.
Yes. Just call us on 0800 4 ENTRUST (0800 436 878). But be quick, your form needs to be sent back to us by Friday 7 August 2026.
